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- Notebooks
- Notebook Boot and Lockup
- Will not power on

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04-02-2024 12:19 AM
I have an HP envy x360. The power button comes on for three seconds then turns off the computer will not start. I tried disconnecting the battery, and it still doesn’t work. Once I plug the charger in the charging light comes on when I press the power light button. It lights up for about three seconds, while the charging light turns off, and no power comes to the screen.
I need help I work remotely and I don’t know what to do
1 REPLY 1
04-02-2024 01:22 PM
Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:
https://www.youtube.com/watch?v=MgDy0h9a7Jg
I am a volunteer and I do not work for, nor represent, HP
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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