Windows 10 update KB3213986 appears to be bricking notebook

[SnTholiday]

Performed a clean install on my Pavilion 15-ab262nr this weekend and everything goes well until Windows Update KB3213986 gets installed and the first reboot after this update causes the notebook to freeze. All I get is the little spinning circle after the HP splash screen and nothing, notebook will not boot. Spoke to HP support via chat and all they want me to do is a full recovery using the recovery media. What good is that going to do? Not sure what to do at this point. Any suggestions or has anyone else experienced this? This has happened on three clean installs of Windows 10 from either the DVD or flash drive. Thanks for any help.

[Riddle_Decipher · Accepted solution]

@SnTholida

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand the Windows 10 update KB3213986 appears to be crashing the computer,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Do you get any blue or black screen error messages when the computer crashes? 

Does it restart automatically or do you have to restart manually after it freezes?

Did you look for a solution on Microsoft as this is related to windows updates?

While you reply with the answers, here's a few things you could do:

I looked up the KB3213986 and this is what I found (Known issues in this update):

Symptom: 

The Cluster Service may not start automatically on the first reboot after applying the update.

Users may experience delayed or clipped screens while running 3D rendering apps (such as games) on systems with more than one monitor. 

Workaround:

The workaround is to either start the Cluster Service with the Start-ClusterNode PowerShell cmdlet or to reboot the node. (this it the solution offered by windows)

This issue has been resolved in KB3216755.

As of January 10, 2017, Windows 10 enforces the restriction to remove, replace, or wrap inbox Security Packages

Click here for more details about the update.

Alternatively, you can disable automatic updates and remove the above update from control panel.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[SnTholiday]

Hello,

I was able to resolve this issue by doing a clean install with the latest Windows 10 iso (Anniversary Edition, build1607). The clean install I was using prior to this was the original build of Windows 10 so the machine had to complete several upgrades before it was finished. I also did not partition the hard drive but left it as C: only. I don't know if this had anything to do with resolving the issue, but the update KB3213986 installed fine. Weird. 

[sandytechy20]

@SnTholiday

Thanks for the reply.

Good to know that issue is resolved.

Feel free to contact us is you need any assistance in future.

Cheers.