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‎11-23-2021 10:20 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 8.1 (64-bit)

Hello!

I was trying to restore and clean my computer and something gone totally wrong. Computer restarted and went to log in screen but when i tryed to log in it says wrong password everytime. When pressing change password comes error that there is no drive and i will need memorycard to change it. And there is no any other profiles so cant log in via visitor...

Pls help thx 😞

Category:
2 REPLIES 2

‎11-23-2021 01:40 PM

HP Recommended

Okay thing is now that my administary account has been vanished and i can log in with visitor account. Problem is now that i cant do anything with that account because no permission to do anything. So i have visitor profile but no admin on my laptop and cant do new admin with visitor profile

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‎11-23-2021 03:42 PM

HP Recommended

Is it possible to create a new account ?

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