• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Pavilion g7-2010nr notebook
Microsoft Windows 7 (64-bit)

20191104_181228 (1).jpg20191104_181228.jpg

I was trying to install windows 10 from a usb drive.  Windows 10 couldn't install because the Diagnostic policy server is not running.Error code: 0x8007025D-0x2000C 

Then Windows Boot Manager came up File: \Boot\BCD   Status: 0xc000000f There is no restore point.  This computer hasn't been used in 4 yrs as it was  my girlfriends. No updates at all. 

Can anybody help me out???  or is it worth fixing???

 

Thank You

 

5 REPLIES 5
HP Recommended

Are you trying to install Windows 10 or Windows 7? 

 

The first  image shows Windows ver. 6.1 and that is Windows 7.

 

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi

This may help in conjunction with CherylG 's excellent response.

 




This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

W8 Repair.pngRecovery Reinstall.png

 

 

HP Recommended

Thank you, I will try this.  I have another laptop but no cd burner I'll try putting it on my usb. 

HP Recommended

Why do I need windows 10 it's running windows 7  ???

HP Recommended

"I was trying to install windows 10 from a usb drive."

 

'Why do I need windows 10 it's running windows 7  ???'

 

Errr I have no idea really.

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.