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‎08-16-2022 05:26 AM - last edited on ‎08-16-2022 11:14 AM by Retired

HP Recommended
Product: HP ProBook 450 G6 Notebook PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

just got the second HP Laptop same model same issue it hangs after 30 seconds after boot

( and no windows isn't corrupt) i think it's a driver issue.

Strange setting in the bios:

- runtime power management

 if i switch this of the system no longer hangs but why ? does it hang when i switch it on and yes i tried enable disable update bios update drivers update everything so don't reply if you don't have the solution for why i cant leave it on as default. it just doesn't work suddenly

b.t.w. this setting is under Advanced- Power Settings in the BIOS or UEFI or why should i care "I hate it when an update brakes my laptop"

found this just wile looking for a solution for the device well because its the second one with the same issue and no its not memory it looked like it but no.

I hate when this happens.

Category:
2 REPLIES 2

‎08-16-2022 11:30 AM

HP Recommended

Hello @TTTTTxTTTTT 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

Was this reply helpful? Yes No

‎08-19-2022 01:52 AM - last edited on ‎08-19-2022 05:05 AM by Retired

HP Recommended

HP Probook 450 G6

OS Name: Microsoft Windows 10 Pro

Version of Os : 10.0.19044 Build 19044 just to be complete

SKU:4TC95AV

Bios Version (Latest I could find):01.21.01 Rev.A

Installed:HP R71 Ver. 01.21.01, 28-7-2022

A driver issue ? just to be complete a list of all Devices with the version of the driver loaded

InstanceId Data
---------- ----

Spoiler
USB\VID_1234&PID_FFFF\90710100FFAF6A6F
HTREE\ROOT\0
SWD\DRIVERENUM\{C3A63EDD-2D27-4B66-B155-5E94B43D926A}#REALTEKSRV&5&387DBE2D&0 1.0.0.522
PCI\VEN_8086&DEV_9DF5&SUBSYS_8538103C&REV_11\3&11583659&0&A5 1.1.102.1032
UEFI\RES_{FB8E1699-DA92-4230-9139-CC0FEA662747}\0 1.20.0.0
ACPI\HPIC000C\2&DABA3FF&0 1.37.2536.0
SWD\DRIVERENUM\{30E20916-51CC-469C-AD2D-EAEEE7624B3B}#FUSIONSOFTWARE&3&6A84D0&0 1.45.3033.0
USB\VID_0BDA&PID_B00B\00E04C000001 1.8.1037.3002
SWD\PRINTENUM\{3ED5E455-A491-4CC0-A403-8A578555DD34} 10.0.19041.1
HID\{00001812-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78&COL03\9&31E59FD6&0&0002 10.0.19041.1
ROOT\CAD\0000 10.0.19041.1
SWD\MSRRAS\MS_NDISWANIP 10.0.19041.1
ROOT\ACPI_HAL\0000 10.0.19041.1
SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC 10.0.19041.1
SWD\MSDAS\{CE958E9A-424F-4C88-86F4-11314821E75A} 10.0.19041.1
SWD\RADIO\{3DB5895D-CC28-44B3-AD3D-6F01A782B8D2} 10.0.19041.1
SWD\MSRRAS\MS_NDISWANBH 10.0.19041.1
HID\{00001812-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78&COL02\9&31E59FD6&0&0001 10.0.19041.1
ROOT\VDRVROOT\0000 10.0.19041.1
ROOT\COMPOSITEBUS\0000 10.0.19041.1
SWD\PRINTENUM\{297C6116-BD59-4F61-A459-EA82180A713D} 10.0.19041.1
SWD\MSRRAS\MS_AGILEVPNMINIPORT 10.0.19041.1
ACPI\ACPI0003\2&DABA3FF&0 10.0.19041.1
UMB\UMB\1&841921D&0&TS_USB_HUB_ENUMERATOR 10.0.19041.1
ROOT\UMBUS\0000 10.0.19041.1
ACPI\SYN3081\4&26943352&0 10.0.19041.1
ROOT\KDNIC\0000 10.0.19041.1
STORAGE\VOLUME\{330ABDD3-D3AE-11E9-8F9B-806E6F6E6963}#0000000033500000 10.0.19041.1
ACPI\SYNA3081\4&1B6D20B&0 10.0.19041.1
SWD\PRINTENUM\{6A5C63AA-36D0-4498-AABE-B85262B1FD25} 10.0.19041.1
STORAGE\VOLUME\{330ABDD3-D3AE-11E9-8F9B-806E6F6E6963}#000000003B500000 10.0.19041.1
ROOT\MSSMBIOS\0000 10.0.19041.1
SWD\MMDEVAPI\MICROSOFTGSWAVETABLESYNTH 10.0.19041.1
SWD\PRINTENUM\{183B1A96-B557-4FE6-A3DC-F4011DA59ABE} 10.0.19041.1
ROOT\NDISVIRTUALBUS\0000 10.0.19041.1
ROOT\SYSTEM\0000 10.0.19041.1
ROOT\RDPBUS\0000 10.0.19041.1
SWD\MSRRAS\MS_NDISWANIPV6 10.0.19041.1
SWD\RADIO\{025D896F-089D-4C94-82CF-B0A9C042707E} 10.0.19041.1
SW\{97EBAACC-95BD-11D0-A3EA-00A0C9223196}\{53172480-4791-11D0-A5D6-28DB04C10000} 10.0.19041.1
SWD\PRINTENUM\{7385BCA1-65CF-4CBB-9BFF-EA4EE25F0EEF} 10.0.19041.1
STORAGE\VOLUME\{330ABDD3-D3AE-11E9-8F9B-806E6F6E6963}#000000001CD00000 10.0.19041.1
UMB\UMB\1&841921D&0&TSBUS 10.0.19041.1
SWD\MSRRAS\MS_SSTPMINIPORT 10.0.19041.1
ACPI_HAL\UEFI\0 10.0.19041.1
STORAGE\VOLUME\{330ABDD3-D3AE-11E9-8F9B-806E6F6E6963}#0000000000100000 10.0.19041.1
SWD\MSRRAS\MS_L2TPMINIPORT 10.0.19041.1
UMB\UMB\1&841921D&0&RDCAMERA_BUS 10.0.19041.1
{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&6BCB8FE&0&11 10.0.19041.1
{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&6BCB8FE&0&12 10.0.19041.1
SWD\PRINTENUM\{1DDE2171-1FC1-4309-9681-7A33AF16709B} 10.0.19041.1
SWD\RADIO\{BD66F093-1B6B-410F-9AF5-9D4AA0659641} 10.0.19041.1
SWD\MMDEVAPI\{0.0.0.00000000}.{A96877EB-74AD-4007-B10F-2F7665665739} 10.0.19041.1
SWD\RADIO\BLUETOOTH_0C96E68B3E38 10.0.19041.1
ACPI\PNP0C14\1 10.0.19041.1
BTH\MS_RFCOMM\6&10E1C57B&0&0 10.0.19041.1
SWD\PRINTENUM\{AABAE543-C296-4776-A9C3-413A1633BEB5} 10.0.19041.1
HID\SYNA3081&COL03\5&20DA7F02&0&0002 10.0.19041.1
ACPI\PNP0C0A\1 10.0.19041.1
ACPI\PNP0C14\2 10.0.19041.1
SWD\PRINTENUM\{94633B77-8D79-4CDB-9BBE-1D975A66C324} 10.0.19041.1
ACPI\ACPI000C\2&DABA3FF&0 10.0.19041.1
SWD\PRINTENUM\PRINTQUEUES 10.0.19041.1
SWD\MSRRAS\{5E259276-BC7E-40E3-B93B-8F89B5F3ABC0} 10.0.19041.1
SWD\PRINTENUM\{D6C4A2DF-A46E-4026-859F-DD13E2391596} 10.0.19041.1
UMB\UMB\1&841921D&0&TERMINPUT_BUS 10.0.19041.1
ACPI\PNP0C14\3 10.0.19041.1
STORAGE\VOLUME\{330ABDD3-D3AE-11E9-8F9B-806E6F6E6963}#0000001D9F500000 10.0.19041.1
SWD\DAFWSDPROVIDER\URN:UUID:00000000-0000-1000-8000-888717D7E90F 10.0.19041.1
ACPI\USBC000\1 10.0.19041.1
SWD\MMDEVAPI\{0.0.1.00000000}.{91A8CF7E-38C4-4AC9-9395-926F63917587} 10.0.19041.1
SWD\MSRRAS\MS_PPTPMINIPORT 10.0.19041.1
SWD\MSRRAS\MS_PPPOEMINIPORT 10.0.19041.1
SW\{96E080C7-143C-11D1-B40F-00A0C9223196}\{3C0D501A-140B-11D1-B40F-00A0C9223196} 10.0.19041.1
BTH\MS_BTHPAN\6&10E1C57B&0&2 10.0.19041.1
SWD\SMSDEVICE\SMS_DEVICE2_{BD66F093-1B6B-410F-9AF5-9D4AA0659641} 10.0.19041.1
DISPLAY\AUO23ED\4&395CDD53&0&UID265988 10.0.19041.1151
ACPI\PNP0C0E\2&DABA3FF&0 10.0.19041.1202
ACPI\THERMALZONE\CPUZ 10.0.19041.1202
ACPI\THERMALZONE\EXTZ 10.0.19041.1202
USB\ROOT_HUB30\4&2F423434&0&0 10.0.19041.1202
ACPI\PNP0C02\SARESV 10.0.19041.1202
ACPI\PNP0C02\1000 10.0.19041.1202
ACPI\FIXEDBUTTON\2&DABA3FF&0 10.0.19041.1202
ACPI\PNP0C02\IOTRAPS 10.0.19041.1202
PCI\VEN_8086&DEV_9DEF&SUBSYS_8538103C&REV_11\3&11583659&0&A2 10.0.19041.1202
ACPI\THERMALZONE\LOCZ 10.0.19041.1202
ACPI\PNP0C09\1 10.0.19041.1202
ACPI\PNP0B00\4&26943352&0 10.0.19041.1202
ACPI\PNP0C0D\2&DABA3FF&0 10.0.19041.1202
ACPI\PNP0C02\1 10.0.19041.1202
ACPI\PNP0C02\5 10.0.19041.1202
ACPI\PNP0C02\2 10.0.19041.1202
ACPI\INT340E\2&DABA3FF&0 10.0.19041.1202
ACPI\PNP0C02\PCHRESV 10.0.19041.1202
ACPI\THERMALZONE\GFXZ 10.0.19041.1202
ACPI\PNP0103\0 10.0.19041.1202
ACPI\PNP0100\4&26943352&0 10.0.19041.1202
ACPI\THERMALZONE\PCHZ 10.0.19041.1202
ACPI\PNP0000\4&26943352&0 10.0.19041.1202
ACPI\THERMALZONE\BATZ 10.0.19041.1202
ACPI\THERMALZONE\CHGZ 10.0.19041.1202
ROOT\VID\0000 10.0.19041.1466
TS_USB_HUB_ENUMERATOR\UMB\2&30D3618&0&TS_USB_HUB 10.0.19041.1586
ACPI\GENUINEINTEL_-_INTEL64_FAMILY_6_MODEL_142_-_INTEL(R)_CORE(TM)_I3-8145U_CPU_@_2.10GHZ\_4 10.0.19041.1620
ACPI\GENUINEINTEL_-_INTEL64_FAMILY_6_MODEL_142_-_INTEL(R)_CORE(TM)_I3-8145U_CPU_@_2.10GHZ\_3 10.0.19041.1620
ACPI\GENUINEINTEL_-_INTEL64_FAMILY_6_MODEL_142_-_INTEL(R)_CORE(TM)_I3-8145U_CPU_@_2.10GHZ\_1 10.0.19041.1620
ACPI\GENUINEINTEL_-_INTEL64_FAMILY_6_MODEL_142_-_INTEL(R)_CORE(TM)_I3-8145U_CPU_@_2.10GHZ\_2 10.0.19041.1620
BTH\MS_BTHBRB\6&10E1C57B&0&1 10.0.19041.1682
ACPI\PNP0A08\0 10.0.19041.1741
ACPI_HAL\PNP0C08\0 10.0.19041.1741
USB\VID_03F0&PID_026A\004999010640000 10.0.19041.1806
USB\VID_0408&PID_5373\0001 10.0.19041.1806
ROOT\VOLMGR\0000 10.0.19041.1806
SWD\DAFWSDPROVIDER\URN:UUID:00000000-0000-1000-8000-888717D7E90F/HTTP://SCHEMAS.CANON.COM/SCANNER 10.0.19041.1806
ROOT\SPACEPORT\0000 10.0.19041.1806
PCI\VEN_8086&DEV_9DED&SUBSYS_8538103C&REV_11\3&11583659&0&A0 10.0.19041.1806
SWD\DAFWSDPROVIDER\URN:UUID:00000000-0000-1000-8000-888717D7E90F/HTTP://SCHEMAS.CANON.COM/PRINTER 10.0.19041.1806
USB\VID_0408&PID_5373&MI_00\6&48E0E83&0&0000 10.0.19041.20142
BTHLEDEVICE\{0000180A-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78\8&21CC7490&0&0009 10.0.19041.488
BTH\MS_BTHLE\6&10E1C57B&0&3 10.0.19041.488
BTHLEDEVICE\{00001801-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78\8&21CC7490&0&0008 10.0.19041.488
BTHLE\DEV_D0DDE5BE2E78\7&20E21FAB&0&D0DDE5BE2E78 10.0.19041.488
BTHLEDEVICE\{00001800-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78\8&21CC7490&0&0001 10.0.19041.488
BTHLEDEVICE\{0000180F-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78\8&21CC7490&0&000E 10.0.19041.488
BTHLEDEVICE\{00001812-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78\8&21CC7490&0&0012 10.0.19041.746
ACPI\IFX0783\2&DABA3FF&0 10.0.19041.746
USB\VID_03F0&PID_026A&MI_00\6&38CDC3F3&0&0000 10.0.19041.789
SCSI\DISK&VEN_LITEON&PROD_CV8-8E128-HP\4&14EDC8B0&0&000200 10.0.19041.789
HID\HPQ6001\3&1F700816&0&0000 10.0.19041.868
ROOT\BASICDISPLAY\0000 10.0.19041.868
ROOT\BASICRENDER\0000 10.0.19041.868
HID\SYNA3081&COL02\5&20DA7F02&0&0001 10.0.19041.868
PCI\VEN_8086&DEV_3E35&SUBSYS_8538103C&REV_0B\3&11583659&0&00 10.1.14.7
PCI\VEN_8086&DEV_9DA4&SUBSYS_8538103C&REV_11\3&11583659&0&FD 10.1.15.6
PCI\VEN_8086&DEV_9DB0&SUBSYS_8538103C&REV_F1\3&11583659&0&E8 10.1.15.6
PCI\VEN_8086&DEV_9DF9&SUBSYS_8538103C&REV_11\3&11583659&0&90 10.1.15.6
PCI\VEN_8086&DEV_9D84&SUBSYS_8538103C&REV_11\3&11583659&0&F8 10.1.15.6
PCI\VEN_8086&DEV_9DA3&SUBSYS_8538103C&REV_11\3&11583659&0&FC 10.1.15.6
PCI\VEN_8086&DEV_9DB1&SUBSYS_8538103C&REV_F1\3&11583659&0&E9 10.1.15.6
PCI\VEN_8086&DEV_9DC8&SUBSYS_8538103C&REV_11\3&11583659&0&FB 10.23.0.3349
INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8538103C&REV_0011\4&DDA5EFA&0&0800 10.23.4880.250
INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&DDA5EFA&0&0201 10.27.0.12
PCI\VEN_10EC&DEV_8168&SUBSYS_8538103C&REV_15\010080C65ED10CB000 10.42.526.2020
SWD\DRIVERENUM\{C3A63EDD-2D27-4B66-B155-5E94B43D926A}#REALTEKAPO&5&387DBE2D&0 11.0.6000.1046
ACPI\HPQ8002\4&26943352&0 11.1.8.1
{A87C2E0F-9A46-46B8-8EC4-E33355FBE1F7}\KEYBOARDFILTER\5&16532FFF&0&01 11.1.8.1
HID\{00001812-0000-1000-8000-00805F9B34FB}_DEV_VID&02045E_PID&0916_REV&0110_D0DDE5BE2E78&COL01\9&31E59FD6&0&0000 11.41.137.0
ACPI\INT3F0D\4&26943352&0 11.7.0.1002
SWD\DRIVERENUM\{9A4A8283-35D3-4A69-AA19-AA29E9046185}#HPAUDIOCONTROLHSA&5&387DBE2D&0 12.0.6000.273
SWD\DRIVERENUM\{86F65302-34A5-441C-8E16-C05C2D9E6151}#FMAPO&5&387DBE2D&0 12.1.6003.5839
USB\VID_06CB_PID_00B7\0DCFA48897E0 14.11.0.17023
PCI\VEN_8086&DEV_9DD3&SUBSYS_8538103C&REV_11\3&11583659&0&B8 17.11.0.1000
SWD\MBFW\{BD66F093-1B6B-410F-9AF5-9D4AA0659641} 18300.1003.112.1
HID\SYNA3081&COL04\5&20DA7F02&0&0003 19.5.9.50
SWD\DRIVERENUM\SYNSERVICE&6&1915A18B&0 19.5.9.50
HID\SYNA3081&COL01\5&20DA7F02&0&0000 19.5.9.50
SWD\DRIVERENUM\{CE55C9E8-5DDF-4346-9C42-6B72AA38EF7C}#SEAPO&5&387DBE2D&0 2.0.10.63
SWD\DRIVERENUM\{CFABACAD-7939-467C-96A7-93781D90D2D8}#WIRELESSBUTTONDRIVER_USERSVC&3&1F700816&0 2.1.16.30156
ACPI\HPQ6001\2&DABA3FF&0 2.1.16.30156
USB\VID_03F0&PID_026A&MI_02\6&38CDC3F3&0&0002 2.19041.2035.1
PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C&REV_00\00E04CFFFEB8220100 2024.0.10.221
PCI\VEN_8086&DEV_9DE0&SUBSYS_8538103C&REV_11\3&11583659&0&B0 2145.1.42.0
PCI\VEN_8086&DEV_3EA0&SUBSYS_8538103C&REV_00\3&11583659&0&10 30.0.101.1404
SWD\DRIVERENUM\IGCC&4&395CDD53&0 30.0.101.1404
SWD\DRIVERENUM\CUI&4&395CDD53&0 30.0.101.1404
ACPI\INT34BB\3&11583659&0 30.100.2020.7
PCI\VEN_8086&DEV_9DE9&SUBSYS_8538103C&REV_11\3&11583659&0&A9 30.100.2020.7
PCI\VEN_8086&DEV_9DE8&SUBSYS_8538103C&REV_11\3&11583659&0&A8 30.100.2020.7
SWD\DRIVERENUM\{DBF3223D-8A64-4DAE-903E-E2FAD8D45BC8}#HPANALYTICSSOFTWARE&3&6A84D0&0 4.2.1025.0
USB\VID_06CB&PID_00B7\0DCFA48897E0 5.5.28.1099
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C8538&REV_1000\4&DDA5EFA&0&0001 6.0.9350.1
ACPI\HPQ6007\3&11583659&0 7.0.21.37899
SWD\DRIVERENUM\{D6711452-0DD6-4AEB-A58E-803DBA73BF69}#XTUCOMPONENT&3&1E4BB01&0 7.3.0.33
SWD\DRIVERENUM\{D6711452-0DD6-4AEB-A58E-803DBA73BF69}#XTUCOMPONENT&3&38913645&0 7.3.0.33
SWD\DRIVERENUM\{D6711452-0DD6-4AEB-A58E-803DBA73BF69}#XTUCOMPONENT&3&25D785A0&0 7.3.0.33
SWD\DRIVERENUM\{D6711452-0DD6-4AEB-A58E-803DBA73BF69}#XTUCOMPONENT&3&2AC5D463&0 7.3.0.33
SWD\DRIVERENUM\{9A196A35-8AD1-4819-B54A-C8C7ACD7FC20}#HPHOTKEYSUPPORTUWP&5&16532FFF&0 8.10.27.1
ACPI\INT3403\SEN1 8.6.10402.11528
ACPI\INT3400\2&DABA3FF&0 8.6.10402.11528
PCI\VEN_8086&DEV_1903&SUBSYS_8538103C&REV_0B\3&11583659&0&20 8.6.10402.11528
ACPI\INT3403\SEN2 8.6.10402.11528
ACPI\INT3403\SEN3 8.6.10402.11528

 

these are iter download directly from Microsoft update or Hp Image assistant so its the latest (Detected)

Like i said in the post (I Update The System And it didn't fix the problem) you want to do a remote hardware scan ? just pm me.

Also the other system is worse it stil brakes down afther i disabled this but less fast :(. when i run the diagnostics it doens't detetect an error. but i could be doing somting wrong. Ugg just found a few driver updates but i dont think these are going to fix the problem

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