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Viknesh_t
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Message 1 of 2
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Solved!

Windows Hello Face not working - HP ENvy

HP Recommended
Envy x360 15T
Microsoft Windows 10 (64-bit)

I got HP envy x360 15T recently and while setting up I found Windows Hello Face is not working.

It says "This Option is currently unavailable" & "We couldn't find a camera compatible with Windows Hello Face".

Help me out on this issue. Is it some software issue or is it that a premium end product doesnt support even this small function?

 

 

 

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banhien
Level 20
Level 20
99,349 38,390 12,915 27,199
Message 2 of 2
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HP Recommended

@Viknesh_t 

 

What is your HP envy x360 15T ? Looks like it does not have IR/3D camera to support Hello Facial Recognition function.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1
banhien
Level 20
Level 20
99,349 38,390 12,915 27,199
Message 2 of 2
Flag Post
HP Recommended

@Viknesh_t 

 

What is your HP envy x360 15T ? Looks like it does not have IR/3D camera to support Hello Facial Recognition function.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
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