cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Rishbob
New member
2 0 0 0
Message 1 of 2
270
Flag Post

Windows Hello Not Available

HP Recommended
HP Pavilion - 15-cs0003ca
Microsoft Windows 10 (64-bit)

All 3 Windows Hello login options (PIN, Face and Fingerprint) as well as Picture Password logins are unavailable, even though I have previously used both PIN and Face logins on the device and on bootup these 2 still activate. I have done everything from resetting the TPM to a full reset of Windows (including wiping the drive), so I'm not sure what to do. Recommendations?

1 REPLY 1
banhien
Level 20
Level 20
100,989 40,024 13,113 27,468
Message 2 of 2
Flag Post
HP Recommended

@Rishbob 

 

Its specs

       https://support.hp.com/ca-en/document/c06033269

 

It does NOT have Finger Print reader nor 3D/IR camera therefore you can only use PIN.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation