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RajinRidd
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Message 1 of 2
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Flag Post

Windows Hello Sign in Greyed Out

HP Recommended
HP Omen 17
Microsoft Windows 10 (64-bit)

When I go to Sign In options the Windows Hello Face Setup option is greyed out. I tried a few fixes I have found online but I cant seem to get it to work. The system information says I have a HP Wide VIsion HD Camera, I dont know how to tell if if has infrared capability which I hope it does since I paid 2 grand for this PC with all the options. Any suggestions?

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@RajinRidd wrote:

... The system information says I have a HP Wide VIsion HD Camera,.


@RajinRidd 

 

No, it is NOT an IR/3D camera therefore it does NOT support Hello Facial Recognition feature.

 

Regards.

BH
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