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HP Recommended
Idk
Microsoft Windows 7 (64-bit)

So I just downloaded an audio editing software (HAD MULTIPLE ANTIVIRUSES!!!!) Then it shuts off and beeps saying this: your computer has been locked for security reasons. PLEASE HELPPP

 

1 REPLY 1
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@WoAh_ThErE_BuSt Welcome to HP Forums Community!

You mean they had multiple "virus" or antivirus? do confirm.

 

Also, please go ahead and run a complete anti-virus scan on your device using the safe mode, here's how to access it: Click here, if the issue persists on the safe mode as well, you may want to perform a power reset using the steps mentioned here,

If nothing works, the device could have been compromised by spyware, I suggest you perform a system reset using the steps mentioned in this link: Click here.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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