Windows update KB4038788 Caused system to take 10 minutes to boot, was able to duplicate issue

[CarlKup]

My laptop where I have the problem is touch.enabled. I am not sure if this problem is exclusive to HP computers. Or touch enabled computers. I have a non touch dell desktop, tower and it does not have the issue. I read in a different forum that Microsoft is aware of the issue and a fix will come with the next update. I hope they do.

[DMSgars]

This happened to me as well.  It still takes approx 10 minutes to go from recognition screen to desktop.  

Will HP PLEASE address this? I don't know what to do to fix this problem. I am not technical at all.

[CarlKup]

The last I heard is since the windows update caused the problem, Microsoft will have a fix in the next windows update. Now we have to wait and see if that actually happens and how long before they release the fix.

[andyschlei]

@DMSgars wrote:

This happened to me as well.  It still takes approx 10 minutes to go from recognition screen to desktop.  

Will HP PLEASE address this? I don't know what to do to fix this problem. I am not technical at all.

---

The work-around is to disable the service App Readiness.  See this post:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

There is a patch that came out yesterday, but it does not work for me, it might for you:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

[DMSgars]

It worked!  I was leery at first that it would cause the windows update to reinstall and would just have to start all over each time I signed out/in but so far so good. I am just so happy. Was so discouraged that my new (2 weeks) computer was a lemon --  well it wasn't the computer at all.

THANK YOU HP FORUM !!!

[Donald10]

The problem is Microsoft's defective Windows 10 update: "2017-09 Cumulative Update for Windows 10 Version 1703 for x64 - based Systems (KB4038788)" dated 9/12/2017.  Microsoft's faulty KB4038788 Windows 10 update causes a black screen with a cursor for 10 to 15 minutes after the login screen before the desktop is displayed on many Windows 10 computers (including my BRAND NEW Hewlett Packard laptop which is only 2 months old).  Computer settings, fast startup, and outdated or damaged drivers or hardware are not causing this problem for THOUSANDS of Microsoft customers WORLDWIDE; it is Microsoft's faulty KB4038788 Windows 10 update that has broken so, so many computers.  Because I am a loyal Hewlett Packard &  Microsoft Customer, and because Microsoft rams all Windows 10 updates down its customer's throats with no existing simple permanent solution for a faulty Windows 10 update or undesired driver update, I strongly recommend that all Windows 10 users impacted by Microsoft's faulty KB4038788 Windows 10 update go back to running Windows 7 in order to make their computers work properly again.  Windows 7 is secure, safe, works great, and has more & better update options than Windows 10.  Windows 7 is also still supported by Microsoft for a long time (through the year 2020).

[Robi24]

Hi, I had the same issue: my screen went black for 5-10 minutes after the login.

As it seems, Windows solved the problem: since update KB4043292 my laptop boots quickly again (with App readiness on).

Cheers,

Robi.

[CherylG]

If you have previously disabled App Readiness

1. Boot the PC
2. Click Start and type Services
3. Click Services to open and find App Readiness
4. Click App Readiness and set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC

If you have not disabled App Readiness

1. Boot the PC
2. Wait 15-20 minutes for the boot process to complete and desktop to load
3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
4. Reboot PC

[DMSgars]

I got this far:

1. Boot the PC
2. Click Start and type Services

where do I find Desktop App Services?

3.  Open desktop app Services and find App Readiness

[CherylG]

@DMSgars Maybe I can reword that.

1. Boot the PC
2. Click Start button and In the Search bar type Services
3. Click Services in the list to open it
4. Find App Readiness and double click to open-set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC