09-12-2017 06:14 PM - edited 09-13-2017 08:17 AM
(SOLVED ON PAGE 2)
after the latest windows update it seems a lot of us are getting around a 5-10 min wait time for explorer.exe to actually kick in, all we see is a black screen and it seems to only effect HP computers.
Do we have any news on fixing this? reading the threads it seems some people have
>reinstalled windows and turned off auto updates
>put their computer/laptop into hibernation whenever they are not using it
>uninstalling graphic drivers
>returning their computers for a full refund ;)
Is this something HP knows about and will there be a hotfix?
The updates in question are >
2017-09 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4038788)
2017-09 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4038806)
(The only two updates that were done today when the problem started)
Seems you can get to task manager and use "new task" to run things like chrome.exe so you don't have to wait for the screen to come on.
Anyone manage to fix this?
Solved! Go to Solution.
09-12-2017 08:52 PM
I'm having the same issue here with my brand new Spectre X360 after this Windows Update. I saw that some systems have "black screen" problems based on old graphics drivers with new Windows Updates.
I've done a system restore to a point where I could see my screen. I have updated the Intel Graphics Driver and am now trying the Windows Update once again.
I'm hoping that this will work.
09-12-2017 08:53 PM
I had the same issue too and my temperary solution is to revert the system to previous time point and disable the update before Windows or HP can give any solution. This is super annoying and I waited hp custom service for 20 mins yet still no one available to talk with me.
Please let us know your solution, HP
09-12-2017 10:12 PM
I have the exact same issue. It seems explorer.exe starts on its own after 5-10 minutes. I can't seem to manually start it, though. I can manually start other programs just fine. The problem started when my computer updated today. The updates it installed were:
- 2017-09 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4038788)
- 2017-09 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4038806)
- Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition September 2017 (KB890830)
It has tried and failed to install this update numerous times:
- HP Development Company, L.P. - System - 5/26/2017 12:00:00 AM - 188.8.131.52
I don't know of any solutions. However, I tried creating a new user account, and the taskbar and desktop on that account start up perfectly fine. My main account isn't linked to my Microsoft account, so I don't *think* it's trying to authenticate it... I've done a number of other things such as SFC scans and updating drivers manually, but nothing has worked.
One temporary solution might be to create a new user account and migrate your data to that account. Hopefully HP will put out a fix.
09-12-2017 10:26 PM
Sorry I have no fix, but just advising that the same thing happenned to me tonight on my brand new HP OMEN870 running Windows 10, NVIDIA GTX1060. Updates occurred in the background and I was unaware of it. When I restarted the computer, black screen for 10 minutes, then (finally) the desktop appeared. Tried several things but no joy. I do still see the cursor.
I am not going to try uninstalling or Restore Point yet as a fix may be coming.
I don't believe its hardware because, for one thing, all the programs I run still work fine, but without the desktop. It also occurred IMMEDIATELY after the updates on 09/12/17 were installed (e.g. KB4038788, KB4038806).
I can still use my OMEN computer to run programs (but without the desktop visible) by doing the following:
1) Started task manager using CTRL-ALT-DEL. From there, I can select "File->Run new task" in the pulldown.
2) I either typed-in the name of the program OR selected "Browse" to find it on the hard-drive.
3) Clicked "OK".
4) In my case, all programs ran fine.
5) Desktop appeared about 10-min later.
Hope this gets fixed soon - arrggghhhh!
09-13-2017 12:04 AM
Same problem here. Occured last night right after Windows update on my brand new All in one desktop.
After trying a few things that didn't work I have done a system restore and hopefully turned off the auto updates until the problem can be fixed.
09-13-2017 12:13 AM
OMEN 17-w220nr same problem (Windows 10 Pro 64bit, NVIDIA GTX1060).
KB4038788 arrived yesterday. Black screen for 5-10 minutes after reboot.
I uninstalled antivirus, updated VGA driver, nothing happened.
I restored Windows 10 to an earlier restore point, I was able to do so temporarily.