Won't boot after BIOS flash

[hardyrexion]

Hello,

I reset my PC yesterday as it was full of junk.

Once reset, I downloaded the HP assistant and tried to install the BIOS update. It stated that the system will restart after a successful installation.

It did shut down but then just hangs. Screen is blank.
The wi-fi light on the F12 key is on (orange)
The caps lock light is flashing intermittently
No beeps are heard.

I left it in this state for 30 minutes to make sure it wasn't still installing.

I then looked it up and found a suggestion to hard reset which I tried. It returns to the exact same state as described above.

Any clues how to get back into my notebook?

[DavidSMP]

Hi @hardyrexion,

Good day. Welcome to the HP Community:) Hope you are doing well. 🙂  I understand that the unit does not work after a bios update and the caps lock light flashes I’ll be delighted to assist you with this.

Fabulous troubleshooting.  Superb diagnosis of the issue as well before posting. Kudos to you on that score. 🙂 . It is paramount to address this for you. We definitely value your relation with HP and it is a privilege to share this platform with you.:)

For better clarity and to assist you better, I would require more information regarding this.

• Please let me know the complete model# of the unit.

For starters please do a hard reset again Link for hard reset: http://support.hp.com/us-en/document/c01684768

Then do not power on the computer just yet.

• Please visit this link to roll back the bios. (to restore the bios) Link for bios restoration: http://support.hp.com/us-en/document/c02693833
   
• First, try this step “Recovering the notebook BIOS using a key press combination” which should ideally do the trick for you. There is an associated video also on how to do it.
   
• If it does not please try the other step “Recovering the notebook BIOS using an external storage device”

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[hardyrexion]

Hello and thanks for your help.

My model is hp Envy J142NA

My serial is [Personal Information Removed]

I've now tried your solution several times but with no success 😫 using both window+b and windows+v

Do I now own a very expensive paper weight?

[DavidSMP]

Hi@hardyrexion,

Thanks for the quick response. Did you download the bios to an external flash drive and try again?

If you have, then please contact HP phone support to get the unit serviced by visiting this link: http://hp.com/contacthp

If the unit is under warranty, the manufacturer's warranty should take care of repair services.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[hardyrexion]

No I didn't try that, didn't see the suggestion on the help page 😆

I'll have to find a USB pen drive and get back to you.

Many thanks

[DavidSMP · Accepted solution]

Hi @hardyrexion,

Yes please try that. It is listed on the page. Check this link out also: http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/5401187/model/7255482/document/c01...

Hope things work great for you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[hardyrexion]

Thank you. The USB recovery worked. Many many thanks

[DavidSMP]

Hi @hardyrexion,

I thank you greatly for accepting this as a solution. It has been an absolute privilege to have worked with you. I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂