Wont boot from sleep mode and wont power off

[Altona86]

I have a spectre x360,it wont boot from sleep mode. Power cable light is solid but power button light fades on and off. 

Have tried holding power button down for a minute with no success. 

Any suggestions 

[Sneha_01]

Hi @Altona86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

As I understand the system isn't waking up from sleep mode,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Did you install any recent Windows or Bios updates that could have caused this issue?

When was the last time it worked without these issues?

Did you perform a system restore to an earlier working date?

While you respond to that, please follow the below steps to resolve your concern:

Step 1: Enabling the Keyboard in Windows

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.

Follow these steps to enable your keyboard to wake your computer from sleep mode:

• In Windows, search for and open the Device Manager.
• Click the arrow next to Keyboards and double-click the name of your keyboard.
• If the Power Management tab is available, proceed to the next step.

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

• Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 
• Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 
• For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 
• For more steps, please Click here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support