X360 Black screen , no cursor

[mAnO9429]

I have turned off my computer,  few hours after when I open it the screen is black 

Tried everything I found online 

I dont have any cursor , and is restarting every 30 seconds 

Tryed:

ctrl+ alt+delete

Press the power off button 15/20/30,60,120 seconds

Press alt+B+power button

All F123456789 keys

Nothing worked , still black .I can hear the cooler and beeping 

Sometimes just turning on for BIOS update , but after update is restarting automatically and black again

Please help

[KrazyToad]

@mAnO9429

Welcome to HP Community

I suggest you attempt a Bios Recovery.

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key  and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.

   

You can refer to this Link: https://support.hp.com/in-en/document/c02693833

Keep me posted and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[mAnO9429]

I have done this , but after the installation is rebooting and I get the same black screen 

[KrazyToad]

@mAnO9429

Try the Steps 2 & 3 from the Link provided earlier to created a USB BIOS Recovery drive

[mAnO9429]

i have tryed .

still not luck 

the instalation screen comes up , exactly like in the video . But after startup I have the same problem

[KrazyToad]

@mAnO9429

The BIOS seems to be corrupted. I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[mAnO9429]

I have bought the laptop from currys uk. is no warranty 

i will have to pay if I want to be fixed by them

[Riddle_Decipher]

@mAnO9429 If you've got an extended warranty with HP, you can talk to the HP agent using the steps suggested by @KrazyToad and they should resolve the issue free of charge,

That said, if you don't have a warranty as such, they should be able to fix the pc for a charge.

Let me know if there's anything else we can help you with, keep us posted and I hope your day gets better.