X360 Spectre motherboard issue. (HP Spectre x360 - 13-ae012dx)

[DSM05]

I am hoping that HP will step up on the Spectre x360 motherboard issue that is plaguing this platform. I just had my motherboard burn up also. I took it to a local repair shop and they said that one of the two fans was not spinning due to an HP spacer that is placed around the fan. It had come loose and was rubbing against the fan causing the computer to overheat and burn up the motherboard. I currently have an expensive paper weight. My hope is that HP will make good on a manufacturing defect that caused this issue.

[Rainbow23]

Hi @DSM05,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query.

I see that you are facing motherboard issues with your HP Spectre x360.

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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