10-24-2019 12:20 PM
Yesterday my son went to turn on his notebook and it wouldn't power on. There were no service lights; ac power off, power light off. After leaving it plugged in for a couple of hours it powered on. This morning, I smelled burning coming and it wouldn't boot again. I unplugged the notebook and went to HP's site for assistance -- it was purchased in August of 19 so it should be under warranty. Who do I contact for warranty help/assistance?
10-24-2019 12:34 PM
Well, rats - I am sorry that happened.
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10-24-2019 12:49 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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