• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-20-2019 04:05 AM

HP Recommended
Product: ZBook 14
Operating System: Microsoft Windows 7 (64-bit)

We have a number of ZBook 14 laptops. Recently two users upon reboot accepted the on-line BIOS update being offered. The BIOS was updated to version 01.44. After this, upon restart a password is required: needless to say, we had no BIOS password set.

Entering no password results in the message 'BIOS Manager password required' and the laptop is locked. The only way forward is to reboot, and the story repeats.

Anybody who has seen the same and could suggest a solution?

Regards, Giuseppe

2 REPLIES 2

‎04-22-2019 11:23 PM

HP Recommended

Unfortunately, I have seen this reported by members on occasion. It is beyond the scope of help we can give on the forum.You will have to contact HP for help with it.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎04-23-2019 07:39 AM

HP Recommended

@GVacanti

 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.