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‎05-11-2020 06:12 AM

HP Recommended
Product: HP ZBook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

When using power-on authentication saved fingerprints are no longer recognised and I have to rely on password only. These were originally set after purchase around a year ago. I have tried to reset these in the bios but with no success. I have uninstalled/reinstalled Synaptics VFS7552 drivers again with no success. I know it is a security issue but surely there must be a way of having a password and resetting a fingerprint reader.

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‎05-11-2020 06:47 AM

HP Recommended

Solved by factory reset in bios and then reregistered with hp client security. Luckily I had my password.

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1 REPLY 1

‎05-11-2020 06:47 AM

HP Recommended

Solved by factory reset in bios and then reregistered with hp client security. Luckily I had my password.

2 people found this reply helpful
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