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‎01-13-2024 08:56 AM

HP Recommended
Product: HP ZBook 17 G2 Mobile Workstation

For the past two months, my G2 could not complete a restart loop or even boot up to the desktop screen from being off. Once it reaches the desktop, the screen shows up at random.

This is the screen it most commonly gets stuck on.

HP LOADING SCREENHP LOADING SCREEN

However, it could conclude with any of these failure codes on one of these Recovery screens.

IMG_3549.JPGIMG_3553.JPGIMG_3567.JPG

It could begin immediately upon turning it on with this screen and be unable to repair or progress any further.

Preparing Automatic repairPreparing Automatic repair

Updating Your SystemUpdating Your System

 The update fails to complete and leaves the screen blank, with no additional activity.

I believe there's an issue with the motherboard, unless an HP representative can provide some guidance.

By utilizing a USB stick with a pre-installed OS, I navigated through the Advanced Options. Start Repair doesn't fix it, and it's asking me to return to Advanced Options or shut down. The Reset PC option only shows up after I've erased the current operating system and reinstalled it, but it doesn't fix the issue. The Automatic Repair option is completely absent from the blue screen menu.

If I perform a fresh OS installation and proceed to the updates section on the desktop, letting it install crucial updates that trigger a restart, the restart doesn't finish and instead gets stuck on this screen.

IMG_3694.JPG

Whats wrong with this zBook G2?

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