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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP laptop 17-cn0xxx
Microsoft Windows 11

after automatic update laptop restarted and went to blue screen. now hard drive is not detected. but when i run hp diagnose it shows all good and test pass. i tried to reinstall bios but it failed. bios file downloaded from hp support site named as 087C9.bin but my laptop system id is 883C. i renamed same bios file as 0883C.bin and tried to install. but error msg appearing as "this bios not intended for your system". please help.

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