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Locked

‎08-08-2024 03:31 PM

HP Recommended
Product: HP Notebook - 17-by2019ds

Hey I have had my HP touchscreen laptop for 5/6 years now and recently it has asked me for an "Administrator Password or Power On Password" and it's stuck on that screen I've tried restarting holding the f10 and f11 screen and nothing works it gives me the disabled code 

20240808_172103.jpg

Category:
1 REPLY 1

‎08-08-2024 05:57 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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