battery drain even turn off

[h-pgenius2018]

even i turn off the laptop , the battery gone drained as well. what is the main problem ?

[visruth]

Hi,


Usually battery being a chemical degrades as time passes even though it is not actively used.

Very fast drain can be indicative of failing battery.

What is the age of it? 2-4 years is the average life time.


Regards

Visruth

[h-pgenius2018]

3 months....

[visruth]

If you keep notebook shut down (not sleep/hibernate) for 1 day, what is drain% you're experiencing?

[h-pgenius2018]

it drained from 100% to 0% after 5 hours.... even you shut it down. 

[visruth]

Test your battery from HP support assistant software.

[h-pgenius2018]

the battery is functioning correctly....

[visruth]

Please upload the screenshot of the results of advanced battery test here.

[h-pgenius2018]

[visruth · Accepted solution]

That is really surprising.

I would ask you to contact HP in your region directly in this case and identify the issue since it's only 3 months after purchasing.