• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-17-2018 09:26 PM

HP Recommended
Product: HP ProBook 430 G3 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

even i turn off the laptop , the battery gone drained as well. what is the main problem ?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2018 11:28 PM

HP Recommended


That is really surprising.

I would ask you to contact HP in your region directly in this case and identify the issue since it's only 3 months after purchasing.

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9

‎01-17-2018 10:37 PM

HP Recommended
Hi,


Usually battery being a chemical degrades as time passes even though it is not actively used.

Very fast drain can be indicative of failing battery.

What is the age of it? 2-4 years is the average life time.


Regards

Visruth
Was this reply helpful? Yes No

‎01-17-2018 11:06 PM

HP Recommended

3 months....

Was this reply helpful? Yes No

‎01-17-2018 11:08 PM

HP Recommended

If you keep notebook shut down (not sleep/hibernate) for 1 day, what is drain% you're experiencing?

Was this reply helpful? Yes No

‎01-17-2018 11:10 PM

HP Recommended

it drained from 100% to 0% after 5 hours.... even you shut it down. 

Was this reply helpful? Yes No

‎01-17-2018 11:12 PM

HP Recommended


Test your battery from HP support assistant software.


Was this reply helpful? Yes No

‎01-17-2018 11:16 PM

HP Recommended

the battery is functioning correctly....

Was this reply helpful? Yes No

‎01-17-2018 11:20 PM

HP Recommended

Please upload the screenshot of the results of advanced battery test here.

Was this reply helpful? Yes No

‎01-17-2018 11:23 PM

HP Recommended

battery.jpg

Was this reply helpful? Yes No

‎01-17-2018 11:28 PM

HP Recommended


That is really surprising.

I would ask you to contact HP in your region directly in this case and identify the issue since it's only 3 months after purchasing.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.