battery is not charging well

[vbarki]

The battery is reporting a failure and needs to be replaced as soon as possible. Your battery may be covered by your HP Warranty.Please contact HP.
RTW7TD-C5NCM5-XD7W2K-C0AV23

Warranty Type: 3
Cycle count: 32 / 1000
Manufacturer: 333-1C-3B-A
Serial Number: 02983 05/22/2024
Temperature: 25 °C
Current: 163 mA
Failure ID: RTW7TD-C5NCM5-XD7W2K-C0AV23

Terminal Voltage: 10252 mV
Design Voltage: 11550 mV
AC Power: Yes
CT Number: 6JRKK05XXEBKGP
Design Capacity: 39 WHr
Full Charge Capacity: 35 WHr (90%)
Remaining Capacity: 13 WHr

Device specifications ›
Product number: 5KV06PA#ACJ
Serial number: CND8463QMS

Battery report
COMPUTER NAME DESKTOP-M0TK2T7
SYSTEM PRODUCT NAME HP HP Laptop 15-db0xxx
BIOS F.43 04/24/2024
OS BUILD 19041.1.amd64fre.vb_release.191206-1406
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2025-06-1403:01:54
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME PABAS0241231
MANUFACTURER Hewlett-Packard
SERIAL NUMBER 41167
CHEMISTRY LION
DESIGN CAPACITY 39,270 mWh
FULL CHARGE CAPACITY 35,378 mWh
CYCLE COUNT -
Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2025-06-1317:42:28 Active AC 15 % 5,371 mWh
17:51:00 Suspended 16 % 5,486 mWh
17:52:21 Active AC 16 % 5,683 mWh
18:03:00 Suspended 17 % 5,844 mWh
18:03:38 Active AC 17 % 6,041 mWh
18:14:00 Suspended 17 % 6,191 mWh
20:01:51 Active AC 1 % 185 mWh
20:11:51 Suspended 2 % 531 mWh
20:14:41 Active AC 2 % 624 mWh
2025-06-1401:33:00 Suspended 33 % 11,527 mWh
01:33:33 Active AC 33 % 11,585 mWh
01:47:39 Suspended 34 % 12,058 mWh
01:48:38 Active AC 34 % 12,093 mWh
02:20:00 Suspended 37 % 12,913 mWh
02:24:25 Active AC 37 % 13,213 mWh
02:31:00 Suspended 38 % 13,271 mWh
02:41:47 Active AC 38 % 13,617 mWh
03:01:54 Report generated AC 40 % 13,976 mWh
Battery usage
Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED
- - - - -
Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2025-06-13 - - 2:45:45 -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2025-06-13 35,378 mWh 39,270 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2025-06-13 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install - - - -

[Garp_senchau]

@vbarki, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Despite a low cycle count (which suggests minimal wear), the battery is reporting a failure via HP's diagnostics tool. This is because:

The failure ID is generated when HP Hardware Diagnostics detects a hardware-level problem, like internal cell failure or charging circuitry issues.

HP systems use SMART-style battery health monitoring, so a reported failure is not just a software misread.

Should You Continue Using It?

Until replaced:

Keep using your laptop plugged in.

You can turn on Battery Saver to reduce wear.

Avoid letting it fully discharge, as damaged batteries can degrade more quickly or even become unstable.

You can purchase an official HP replacement battery from HP Parts Store.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,