bios corruptiontry to recovery

[Nicolas25]

Hello,

my notebook HPSPLIT x2 13" doens't restart : 

The computer does not start the operating system (screen off, but I can hear the fanrunning) and the Caps Lock light blinks twice. The wifi light is red. no other signal, no beep.

I try this procedure, https://support.hp.com/nz-en/document/c02693833

starting either with windows+V nor windows+B doesn't work, do you know if this notbook use another touch combination?

I would like to format and reinstall windows 8.1 OS with the rescue partition that I moved to a SD card but I need at least to access bios menu...

Any help welcome,thanks 🙂 

Nicolas 

[DavidSMP · Accepted solution]

Hi @Nicolas25,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer not booting. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did this happen after a power outage or surge?
• Is there a light on the power button or the charging port of the notebook?
• Please provide the complete model# or product# of the notebook to assist you better.

It looks like a hardware issue with the computer. For now please try these steps:

• Try the second method to perform a bios update or restore on the computer.
• Download the latest bios from this link: http://hp.care/2syreDe  to an external USB 23 GB flash drive from a different computer.
• Then try to update the bios on this computer using the USB recovery media from the same link.
• If this does not work, then follow the relevant steps in this guided troubleshooter http://hp.care/2g3MygN and check if the issue gets fixed.

If it does not, then contact HP phone support to get the computer serviced if the product is less than 3 years old from the date of purchase.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

• If it is out of warranty by more than 3 years then service options with HP are no longer available because the original suppliers and manufacturers who manufacture and supply the parts to HP to build and service the computer don't do so anymore. Please contact a local technician to get the computer repaired.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Nicolas25]

Hi @DavidSMP and thanks for your help !

The power light is OK, and the exact model is HP Split 13-m200sf x2 PC

There is no power troubleshooting, but it happen after I modified the BIOS parameters, just because I have installed another OS - ubuntu - on the same disk. So the system has a dual boot and I am not sure if it is UEFI or another sort of boot that may help me to select the right OS.

Anyway... the notebook finally started after many retries, and then I successfully apply your advise for downloading and updating the bios.

Now It seems it works well 🙂 the last question but I didn't test until now, is about my dual boot, if I still can launch ubuntu. I'm bored with bios parameters...

[DavidSMP]

Hi @Nicolas25,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. Now on paper a least it should be possible to go for the dual boot version although this forum offers support predominantly for the Windows OS platform. I would suggest that you wait and watch for a while before making the computer dual boot as it has just now come out of a major post issue. 

Please wait for at least a month before taking a decision in ths regard.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂