black screen and caps lock flashing, laptop wont start.

[robert1973]

hi, not sure if this is the right section, i have an HP ENVY x360 - 15-bq108ca laptop that will not start up, its less than 2 years old, the screen is black and the caps lock has 3 white flashes then 5 fast flashes, i have been told this is a motherboard failure, what parts do i need to get this fixed and is it worth it?, when it did work i was happy with it. it has been problematic as last year it had a screen malfunction and i had to send it back to hp. the bottom of the laptop gets really hot as well, im not sure if the fan is broke.

thanks for any help in pointing me in the right direction in the recovery of my laptop.

Rob.

[WAWood]

@robert1973 

Most likely, the PC is experiencing a major hardware failure -- this is especially true if the CapsLock key is blinking or there is beeping.

Since the PC is a laptop, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001

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If you CAN, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If you can NOT do that, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

[robert1973]

thank you very much for your reply, it helps much, i did have it looked at by a independent computer repair place and they mentioned going right to hp, and the service center in toronto canada is best buy, so i will have to try them, but will first go through the steps you mentioned. thanks. Rob.