black screen laptop with no fan sound

[omar933]

Hello! I was having a problem with my battery for last 7-10 days my laptop was turning off while the battery percentage was more than 50% or sometimes more, without any warnings from the battery taskbar it was shutting down. So, today i tuned on my laptop while on plug after 10 minutes the screen was black and when I pressed the power button I could just see a light flashing from the power button and I tried multiple times but still the same.
How to fix that issue please?

Best regards, 

[praveen196]

@omar933  Welcome to HP Community!

I understand that you are getting a black screen laptop with no fan sound.

Please try to connect the external display and check for the display.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

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