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mac_8901
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black screen of death pavilion dv6700

HP Recommended
pavilion dv6700
Microsoft Windows Vista

i was able to fix my laptop from a black screen of death issue by just watching youtube toturials and it was running windows vista and because i thought that it was an os issue causing the black screen of death i change the os to windows 10 i was able to run it and even installing some features when the laptop need resartating because of the updates it was stuck on the resarting logo for awhile then when the laptop suddenly turns off and i tried oppening it again the black screen of death was back and i don't know what todo. so please help me

 

product: hp pavilion dv6700

p/n: FE34UA#ABC

model #:dv6988

3 REPLIES 3
WAWood
Level 16
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HP Recommended

@mac_8901 

IF this laptop still has the original drive from the Vista days, the comments you provide imply that the drive is failing, if not dead.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

So, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
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mac_8901
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hi sorry for late reply. uhm i dont think its a hard drive though because when i open the laptop this happens please watch this because i cant explain it https://youtu.be/iDa8sjIqfw4  if you watch the vid its stay like that for forever. thanks for the suggestion but i can't do anything because of that but when i press something on the keyboard it makes sounds

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WAWood
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@mac_8901 

Sorry for the bad news, but you have few if any options for getting it working again.

 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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