blue screen error

[pronayprasenjit]

when i power on my laptop after loading screen a blue error screen appear."your PC ran into a problem ans needs to restart.we're just collecting some error info and then you restart."

   And also written that "if you like to know more.you can search online better for error.SYSTEM THREAD EXCEPTION NOT HANDLED(rtbth.sys)".

                        How to solve this error?please help me

[EmeraldAvenger]

Thank you for visiting the HP Support Forums and Welcome @pronayprasenjit!

I have looked into the issue you had mentioned in your post on the HP Support Forums. I understand that you are receiving a Blue Screen that says "Your PC ran into a problem and needs to restart". 

Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.

Here is a document I found called Computer Does Not Start (Windows 10). 

Have you tried performing a hard reset?

Have you tried to do a Hardware Test?

Can you boot into Safe Mode?

Is there a specific error code?

Here is a document called Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7). This specific document is used if the computer stops responding and displays a blue screen.

Have you tried to update the Graphics drivers? 

Have you done any Windows Updates?

If you boot into the Notebook, please update your drivers. You can do that at your HP Software and Downloads page for your specific Notebook or use the link to the HP Support Assistant (if you don't already have HP Support Assistant). Just download and run the application and it will help with the software and drivers on your system that need updating.

If you require further assistance, I would be more than happy to help! Please just re-post with the information required from above. Please let me know the detailed results of the troubleshooting steps provided.

When we have come to a resolution, please share what worked for you with others by marking the appropriate post as an Accepted Solution. If you would like to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below. 

Thank you! 

Have a wonderful day!