boot device not found

[strawberry03]

I have talked with the virtual assistant about how to get my laptop booted up but it told me i had to go to the store after my computer passed both a quick and extensive hard drive test. I have just installed a new hard drive due to my laptop not previously having one. Does anyone know how to install an operating system on a hard disk when you are unable to get into the computer in the first place?

[WAWood · Accepted solution]

@strawberry03 

The specs for the closest model I could find on the HP site are for the CL model -- and those claim it has a 1TB HDD. So, how did you come to the conclusion that your laptop had no HDD?

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

[strawberry03]

my computer was brand new and un opened but it kept crashing. i checked the bios and did a hard drive check and it said there was no hard drive installed. i bought the correct hard drive. the one that was already in the computer was a 2.5'' SATA 5GB/s SSD SU720 which is way to small for my computer. maybe HP messed up when putting my hard drive  in.