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booting windows 10/ missing drivers error.

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Omen 15-en0004nt


     I just bought a new Omen 15-en0004nt today and it is a freedos one. When I go through with the booting before the installation I receive a load driver message saying that USB/CD/DVD drivers are missing and none are found. 

 Can anyone please help me? Do i have to talk to the vendor and refund it?

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I reviewed your post and I understand that you are facing issues installing Windows on your computer.


Don’t worry, I assure you I will try my best to get this sorted.


Do you have a booting Windows USB flash drive?


Meanwhile, I recommend you follow the below steps and check if it helps.


  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

    Do not disconnect the monitor, keyboard, mouse, or power cord

  2. Insert the recovery media (USB Drive, CD/DVD) and then turn off the computer.

  3. Turn on the computer and immediately press the Esc (escape) key repeatedly, about once every second, until the Startup Menu opens.

    • Notebook

      Notebook Startup Menu

  4. Press F9 to open Boot Device Options

  5. Use the up or down arrow key to select the CD/DVD drive or USB drive, and then press Enter.

    • Notebook

      Notebook boot option menu

    • Desktop

      Desktop startup menu


    More than one USB drive or CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the USB drive CD/DVD options from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error is displayed, restart the computer by pressing the power button, and then repeat these steps to select another USB or CD/DVD drive. When recovery starts, continue using the steps to complete recovery.


    If you cannot select the recovery media drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot in Windows 10 in this document.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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