I can´t login after three times tying to use the fingertip recognition login. Then I was asked to use another login mode but I don´t know the codes requiered there. How do I recover access to my laptop (only used 3 days since I bought it)?
Thanks for the support. The laptop HP ENVY 15-ep0170nd was bought recently and just a few days used. The fingertip recognition was slow from the start and sometimes failing to identify. Probably a bit of a lack of relief on the finger. After three times failing the system was requiring a pincode login which I didn't define at de installation process so didn't help me to sign in. After investigating myself on WINDOWS I tried the WINDOWS10 reinstall process with use of the restore code, which helped me out of the problem (only needed to reinstall again all the software that I had downloaded two days before). So I didn't try your solution. I would like to know if it's possible to turn back to the old manner of logging in with a password. The security settings on my computer don't provide that option (only fingertip, pincode and security key). Is there a way to re-activate the password option (and suppress the fingertip)?
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