RichJB Top Student
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caps lock flashing after shutdown

Specter X360
Microsoft Windows 10 (64-bit)

after requesting shutdown the screen went black, the light for the speaker being muted did not go off and the caps lock light is flashing 5 times slow and then 3 times fast, and keeps repeating this. The problem happened 2 time the first 2 days I had it and after forcing a power down when the laptop booted the OS was corrupted and I had to do a full reload. If it happened a third time I was going to contact HP but the problem went away for 2 months and now it is back

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HP Support Agent
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caps lock flashing after shutdown

Hi @RichJB,

 

Thanks for stopping by the HP Support Forums! :) Good day. Hope you are doing well. :) I understand that  the computer has issues booting with the capslock light blink in a sequence. It will be a genuine pleasure to assist you here. :)

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. :) Excellent research , brilliant troubleshooting and diagnosis were done before posting your query. Kudos to you for that. :)

 

For better clarity and to assist you better, I would require more information regarding this.

First off we need to isolate the issue to being hardware or software related.

please provide the complete model# of the unit.

 

Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768

Then try to roll back the bios from this link: http://support.hp.com/us-en/document/c02693833

 

Please first try without the USB flash recovery media and try the power button and windows letter Plus “B”

combinations. If this does not work try to use the USB recovery flash media.

  1. Turn off the computer.
  2. Plug the notebook into a power source using the power adapter.
  3. With the computer off, press and hold the Windows logo key  and the B key at the same time.

This link could help also: http://support.hp.com/us-en/product/HP-Pavilion-dv7-Entertainment-Notebook-PC-series/4011368/model/4...

Please follow the most relevant option that best describes the problem that you have with the computer.

If this does not fix the issue, the computer has a hardware issue and you will need to contact HP phone support to get the unit serviced.

 

Please contact HP phone support from this link: http://hp.com/contacthp Please select the country and type the product# of the unit. Then please follow the on-screen instructions to contact HP phone support.

Please note that if the unit is under warranty, then the manufacturer's warranty should ideally take care of the situation. Link to check if the unit is under warranty: http://support.hp.com/gb-en/checkwarranty/  

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  :)

 

Take care now and have a splendid week ahead. :)

Happy holidays to you and your family:)  Take care.:)

 

 

 

DavidSMP
I am an HP Employee

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RichJB Top Student
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caps lock flashing after shutdown

Thanks for your response but my issue is after requesting a shutdown the system hangs and never completes the shutdown and the caps lock light keeps blinking. When I do finally force a power down and boot the system windows 10 comes up corrupted, touch pad and network devices are not functioning, probably others as well but they are the most notable. So this is a shutdown problem not a boot problem
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caps lock flashing after shutdown

Hi @RichJB,

 

 I reviewed the post and thanks for the update that this happens during shutdown. Please perform a hard reset from the previous link that I sent you. 

 

Later if the issue occurred in the recent past, please perform a system restore to a previous date before the issue started. Link for system restore: http://support.hp.com/us-en/document/c03327545

 

Then please run complete system diagnostics on the computer to eliminate any hardware failure. Link for diagnostics: http://support.hp.com/in-en/document/c03467259

If any component fails please make a note of  failure codes that may get listed for failed components.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .Smiley Happy

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

Happy holidays to you and your familySmiley Happy  Take care.Smiley Happy

 

If everything passes please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers

Please select the country, type product# of the unit and follow the on-screen instructions.

 

 

DavidSMP
I am an HP Employee

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RichJB Top Student
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caps lock flashing after shutdown

Thanks for your suggestion but I have already done 2 complete restores and the problem persists.  I contacted support and they had me return the laptop and they found a corrupted BIOs, strange since one of the updates I did between the second and third time the problem occurred, was a BIOs update. But they claimed to have duplicated the issue I will wait and see if the problem is resolved

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HP Support Agent
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caps lock flashing after shutdown

Hi @RichJB,

 

I am glad that you contacted support. I hope the issue gets resolved without hassles. :)

It has been an absolute privilege to have worked with you. :) Trust me, I've done all I can to assist you by keeping your best interest in mind. :)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  Smiley Happy

 

Take care now, stay healthy, keep smiling big and do have a blessed year ahead. :)

Happy holidays to you and your familySmiley Happy  

DavidSMP
I am an HP Employee

HP Support Agent
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caps lock flashing after shutdown

Hi @RichJB,

 

I thank you greatly for accepting this as a solution.

 

Take care of yourself and do have a fabulous week ahead. :)

DavidSMP
I am an HP Employee

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