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presario cq 56
Microsoft Windows 7 (32-bit)

Hello all,

I have Compaq Presario Cq 56 laptop. Sometimes I cant start, CAPSLOOK is blinking and screen always dark. After I hold power button till power off , then I trying to start 2nd or 5th times finally laptop is opening normaly. If I shutdown and try open when I want to use laptop 5 minutes 1 hour or 1 day later again I will do same steps try 2 or 5 times finaly opening. What can I do for start only first time pushing to power button?

 

1 REPLY 1
HP Recommended

@atcnremr

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with system startup,  

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did this happen after a recent window or software update?
  • When was the last time it worked fine?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Let's perform a Hard reset:

 

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery.  

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer.  

6) Try to turn on the computer. 

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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