computer won't load desktop screen

[hlabrake]

I've only had my laptop a month (give or take) and today when I turned it on and after I tried to logon the screen went black. I restarted it and tried again several times and still the screen turned black. I tried to reset it to factory settings using the function keys and it did nothing. Please help!

[DavidPK]

Hi,

Try the following.

Boot the computer normally and log-in.

At the black screen, hold down the ctrl and alt keys and press delete.

Select Task Manager.

Click on File and select Run new task.

Type rstrui - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.

When the system restore interface has loaded, pick a restore point at least 48 hours before the log-on issue first occurred and then proceed with the system restore.

Regards,

DP-K

[Momjennifer8]

My computer has bow updated to windows 10 and system restore will only give me the option of restoring g to the point where it downloaded windows 10 problem is I've had this problem since May and I need to restore it back to then is there a command prompt I cab use to fix it?