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‎09-29-2021 08:04 PM

HP Recommended
Product: hp envy x360 13-bd0044tu

i cannot get laptop to boot windows in anyway flash, network hard drive. simply says No storage installed

 

10 people had the same question
3 REPLIES 3

‎09-30-2021 01:25 AM

HP Recommended

@Anarchy1 -- either the disk-drive is not getting any power, or the data-cable is not connected to the disk-drive, or the disk-drive has failed, and needs to be replaced.

 

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‎10-01-2021 02:20 PM

HP Recommended

all diagnostics are fine thanks for replying by the way. it says i have no storage device like doesnt recognise ports maybe whatever they do

 

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‎10-03-2021 02:20 PM

HP Recommended

@Anarchy1 -- all diagnostics are fine

 

With the computer powered-off:

  1. repeatedly tap the ESC key;
  2. while doing so, tap the on/off button, to power-on the computer;
  3. when you see a "menu", is one of the items the HP Hardware Diagnostic?
  4. if so, launch that diagnostic, and select to run the test against your disk-drive.

Does it report that your disk-drive is both "detected" and "OK", or does it report "no disk found" ?

 

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