display screen problem in a new notebook

[gkmanuri]

dear friends,

I bought a new hp notebook [ hp-15-be002tu ]. It is supplied with free dos v.2 operating system.

when I tried to start my notebook by pressing power button on there was no display on the screen.But i waited for 5 minutes. The hard disc drive & dvd drive are working fine.

But I noticed display screen is not working.How can I solve my problem?

Please give good soggestions to rectify my problem

thanking all of you

[Sparkles1]

Hi@gkmanuri,

Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More

I understand that when you start your notebook the display is not working. When you start your notebook do you see a blank screen with a  cursor? Here is a link to HP PCs - Frequently Asked Questions About FreeDOS (FAQs). If you were looking for a operating system such  as Windows or Linux you will need to install one. I hope this helped.

Thanks for participating in the HP Forums where we want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members! To show appreciation for my efforts kindly click the “Thumbs Up” below.

[gkmanuri · Accepted solution]

Dear friends,

My display problem was resolved.                                                                                                                                                                         A service engineer from HP service center visited my home [ on-site warranty ] and inspected my hp laptop and detected a lcd screen video cable  was not fitted correctly .Thats why there was no display on the screen in my hp laptop.

I asked him why it was happened...It is because of either by transport [ courier services...etc] or at manufacturing unit.

Anyhow my problem was resolved.

Thanks for team HP amicable services

M.ganesh kumar

[Sparkles1]

HI @gkmanuri,

Thank you for the update.  I am glad that the HP service tech was able to determine it was a loose cable and resolved the issue.  

To say thanks for trying to help. please consider clicking the "Thumbs Up Icon"  below.