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- HP Community
- Notebooks
- Notebook Boot and Lockup
- dissatisfaction about technic service

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03-26-2023 12:05 PM
I send my notebook because of the black-green screen problem in 2019. I was a guarentee. Technic service in Turkey send my notebook back and said that there is not a valid problem. But 2 weeks before black screen problem started again. so i went to the technic service. but i have an urgent situation because i am going to be study abroad for 6 months from now on. they tried to solve my problem as soon as they can. they changed the mainboard. and i paid a 3500try. and now i have the same problem with my notebook. i am going to be in germany in 3 days and still have the same problem as 3 weeks before.
03-27-2023 08:52 AM
@DENİZ10
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Sandytechy20
I am an HP Employee