error message intel upon startup: PROSet/Wireless Software Exception: Access to the path "Global\|PR

[wellTX]

Upon startup, I receive this error message on my Desktop: 

Intel PROSet/Wireless Software Exception: Access to the path "Global\|PROINST_BOOTSTRAPPER_COEX_LOCK_INTEL_PROSET_WIRELESS_SOFTWARE_20_20_2_0" is denied.

[A4Apollo]

Hi! @wellTX, Welcome to HP forums.

I understand when you startup your PC you are getting an error PROSet/Wireless Software Exception: Access to the path "Global\|PR.

Don't worry I'm here to help you out.

Did you make any software or hardware changes on your PC?

Are the wireless drivers listed in device manager?

Please provide the product number of your PC to assist you better.

As you mentioned when you startup your PC you are getting an error PROSet/Wireless Software Exception: Access to the path "Global\|PR.

The issue sounds to a network driver issue.

First, try updating the wireless driver and BIOS on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.

ipconfig/flushdns
nbtstat -R
nbtstat -RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP recovery manager.

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

Refer this article to know how to restore drivers using HP recovery manager.

Refer this article to further troubleshoot wireless issues with your laptop.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

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