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Rudra20
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Message 1 of 2
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f TPM NV is corrupted or f TPM NV structure changed

HP Recommended
Pavilion gaming 15-ecoo
Microsoft Windows 10 (64-bit)

When I switch on my laptop it shows me this message- f TPM NV corrupted or f TPM NV structure changed. Press Y to reset f TPM, if you have BitLocker or encryption -enabled system,the system will not boot without a recovery key. Press N to keep previous f TPM record and continue system boot,F TPM will NOT be enabled with new CPU unless f TPM is reset (reinitialized),You could swap back to old CPU to recover TPM related keys and date. As I don't have any BitLocker key I press N but I wanted to solve this problem please helpWhatsApp Image 2020-10-13 at 11.01.15 AM.jpeg

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rudra20

 

Welcome to the HP support community.

 

  1. Run the Softpaq update.

  2. Run TPM.MSC: Press the Win+ R keys to open Run, type tpm.msc, and then click/tap on OK to open the TPM Management snap-in.

  3. Check the Manufacturer version for the TPM.

    1. This means AMD fTPM is enabled

    2. This is the AMD fTPM version

  4. If the Manufacturer Version starts with a 3, it is necessary to clear the TPM to fully mitigate the vulnerability.

  5. Download and run this new softpaq to fix the issue:- Click here

You can refer to this HP support document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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