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‎11-16-2021 08:52 AM

HP Recommended
Product: pavillion 20

64JF79-000AS0-PXPAWJ-61F103 failure code   smart check passed  long dst failed

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1 REPLY 1

‎11-16-2021 10:40 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
64JF79-000AS0-PXPAWJ-61F103OK000000000011/16/21305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service guide where you can find the hard drive removal and replacement procedure.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

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