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- failure code assistance

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1 REPLY 1
11-16-2021 10:40 AM
Hi:
Below is the failure report generated by the code you posted, minus your PC's serial number.
Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
64JF79-000AS0-PXPAWJ-61F103 | OK | 0000000000 | 11/16/21 | 305 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Full Test Failure |
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service guide where you can find the hard drive removal and replacement procedure.
Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)
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