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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: failure id QC7QGX-7P68GV-GXGJMF-602T503

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02-06-2017 03:10 PM
Oops, I'm back. 🙂 I have the new hard drive (unopened). I was able to remove the old hard drive, put it in an enclosure and retrieve the Windows 10 product key and license. Unfortunately, when I was disconnecting the hard drive cable from the computer, that connector end self destructed. (It was very hard to pull out, even though I found a video of exactly how to do it.) So now I need to order a new cable. Could you tell me what exactly I shoud order and where?
As usual, I am in awe of your generosity in helping. Also, as I am 79 years old, I am sure I am your elder, so when I call you a hero, you have to respect that! 🙂
02-06-2017 03:35 PM
HP only sells the cable with the bracket as a kit:
Hard Drive Hardware Kit, includes: 809537-001 (2a) Hard drive bracket (2b) Connector cable
Sorry it is $36 plus shipping but it is going to be hard to find just the cable for sale anywhere:
You can order the part shipped to you from the above link.
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