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Locked

‎08-29-2021 05:27 AM

HP Recommended
Product: 6530HP Notebook - 17-bs049dx
Operating System: Microsoft Windows 10 (64-bit)

laptop locks up. ran tests. failed Hard Drive DST check. Code: PLQ1W-9MBAPH-GXGJ21-60XP03 I had it over to repair place and they said Drive was OK.  Did they miss something?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2021 06:39 AM

HP Recommended

Hi:

 

You are missing a character from the first set of characters.

 

The code is four sets of 6 characters.

 

Generally if you can't get into Windows and the drive fails the DST, it needs to be replaced with a new one.

View solution in original post

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3 REPLIES 3

‎08-29-2021 06:39 AM

HP Recommended

Hi:

 

You are missing a character from the first set of characters.

 

The code is four sets of 6 characters.

 

Generally if you can't get into Windows and the drive fails the DST, it needs to be replaced with a new one.

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‎09-01-2021 06:02 AM

HP Recommended

Thanks,  I ran the test again. The machine even locked up on the "welcome" screen. I took it back to the repair shop to have  the hard drive replaced.

1 person found this reply helpful
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‎09-01-2021 07:17 AM

HP Recommended

You're very welcome.

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