hard drive failure code

[Phillip15]

laptop locks up. ran tests. failed Hard Drive DST check. Code: PLQ1W-9MBAPH-GXGJ21-60XP03 I had it over to repair place and they said Drive was OK.  Did they miss something?

[Paul_Tikkanen · Accepted solution]

Hi:

You are missing a character from the first set of characters.

The code is four sets of 6 characters.

Generally if you can't get into Windows and the drive fails the DST, it needs to be replaced with a new one.

[Phillip15]

Thanks,  I ran the test again. The machine even locked up on the "welcome" screen. I took it back to the repair shop to have  the hard drive replaced.

[Paul_Tikkanen]

You're very welcome.