hard drive fault code meaning

[jimbojim1]

Fault code: 9tqekl-7s18lf-mfpwlj-60v703

Hi

people

Run in to some issues with my notebook. Seems that the sluggish behaviour I have been experiencing since new could be down to the hard being faulty as it all of a sudden has gone down on me. Running system diagnostics test it come back with an error fault code as noted above.

Can anyone shed any light on the meaning of the fault code? Have searched the web but no joy

Thank you in advance

[DavidPK · Accepted solution]

Hi,

The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

You can contact HP starting on the link below.

http://welcome.hp.com/country/w1/en/contact_us.html

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

[jimbojim1]

Hi

Thanks for taking the time to reply and so fast too, it is much appreciated.

I shall get it returned to the retailer

Thank you again

[DavidPK]

You're more than welcome

All the best,

DP-K