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krlove80452
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Message 1 of 2
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how can i change or find my administrator password

‎10-14-2020 09:36 PM

HP Recommended
Product: 1KU37UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

the new windows up date messed up my laptop  the only way i can go in and  undo um  is with password  i have been putting in a pin number  for Microsoft acct  no idea  what other password is .  

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WAWood
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Message 2 of 2
Flag Post

‎10-15-2020 10:54 AM

HP Recommended

@krlove80452 

Passwords simply can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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