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‎10-01-2020 06:37 PM

HP Recommended
Product: hp Elite book 8470p
Operating System: Microsoft Windows 10 (64-bit)

I bought this Lap top used but unfortunately the finger print doesn't read by the software even after I installed its driver   so I need to add it from bios which is locked by pass I don't know

how can i make finger print work or remove bios pass 

1 REPLY 1

‎10-02-2020 06:28 AM

HP Recommended

@Elmo2_ 

This is why I generally advise folks AGAINST buying used laptops -- because the BIOS password is encrypted into the firmware of the system board and the consumer can NOT change it.  In addition, HP does not reset BIOS passwords -- so even they will not do it for you.

 

HP's policy is to replace the system board of the laptop with another one that does NOT have BIOS password -- and this can be very expensive such that for older laptops, it is often cheaper to simply replace the laptop.

 

If you can return it for a refund, I would advise you to do that.



I am a volunteer and I do not work for, nor represent, HP
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