how do I check the status on a claim number

[johngriffinhull]

when I looked up the warranty information on my HP it was wrong so I submitted a dispute and got a claim number. That was a week ago and nothing has changed. How do I check on the status of a claim?   

[Riddle_Decipher]

@johngriffinhull I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[johngriffinhull]

I wanted to make sure you got the information I sent you and find out if there is any status update

Thanks

John