how to fix blue screnn (system service exception) in windows 11 home

[gakis69]

I was buy a laptop in 2019 with Windows 10 and after 3 years is updated to Windows 11 Home, following the message from HP system auto update. When i changed (5 days ago) the SSD, because the health of the old ssd has expired (0%), my laptop stack and then the screen becames blue! The message below in the blue scren is ''stop code" System_Service_Exception and afer 2-3 seconds the laptop restarts. What should i do? Update to 11 Pro will fix the problem?

[Kuroi_Kenshi]

Hi @gakis69,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding bluescreen on your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.

Let's troubleshoot the System_Service_Exception blue screen error on your laptop step by step:

Boot into Safe Mode (to prevent constant restarts): Turn off your laptop by holding the power button. Turn it back on and force shut down again when the HP logo appears (repeat this 3 times). The Windows Recovery Environment (WinRE) should appear. Go to Advanced options > Startup Settings > Restart. Press F4 or 4 to start in Safe Mode.

Update Drivers (Especially Graphics & Storage): Since you replaced the SSD, outdated or incompatible drivers might be causing the issue. 

Disable Unnecessary Startup Programs: Open Task Manager (Ctrl + Shift + Esc). Go to the Startup tab. Disable unnecessary apps that start with Windows.

Refer to this link for further assistance: https://support.hp.com/in-en/document/ish_3894621-2907986-16

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,